Standard delivery will normally take 3-5 working days after dispatch, and first class delivery can be expected in 1-2 working days after dispatch. We will do our best to get your order to you in a timely manner, but can’t guarantee these delivery times. We use Royal Mail to post our orders, and understand that they have been particularly busy during the festive season and lockdowns, so some delays may be expected as a result.
We can usually have ‘Click & Collect’ orders ready for collection the same or next day. We will email you to let you know when your order is ready for collection.
- For full details on delivery costs, including information on larger parcels, please see our delivery page.
All orders are prepared and carefully packed at our shop by our lovely staff. We use Royal Mail for our postal deliveries.
No, unfortunately at this time we don’t offer international delivery.
Yes! During the checkout process if you choose the ‘click & collect’ option as your delivery method. Once your order is ready to be collected we will let you know, and you can come along to the shop to pick it up.
Ideally we ask that you pick up your order from the shop within 7 days of us notifying you that it’s ready for collection.
Yes of course – you will have the option to choose the ‘delivery address’ when placing your order (please note, just one address per order). This is ideal if you are sending a gift directly to the recipient.
If there is ever a problem with your order we will do our very best to rectify it as quickly as possible. Please do not hesitate to contact us on email@example.com or you can call us on 0141 337 3307 and we will be there to help you.
No, you can check out as a guest if you do not want to make an account.
No, unfortunately we don’t take payment over the phone but we are happy to set aside items for up to 7 days for you to collect and pay for in person.
We accept all major credit and debit cards including Visa, MasterCard, Maestro, American Express, and PayPal payments. You don’t need a PayPal account in order to make a purchase through our website.
If you have created an account, then yes you can login to My Account and click Orders to view the status of your orders. Alternatively you can contact us at the shop and we will be happy to let you know how your order is coming along.
If you need to make any changes to your order please contact us at firstname.lastname@example.org or 0141-337-3307 and we’ll do our best to help. After an order has been dispatched, we are unable to make any changes to it or cancel the order. In this case, you would need to follow our returns procedure, as detailed here.
All orders are prepared and carefully packed at our shop by our lovely staff. As much as possible we try to use eco-friendly packaging materials such as kraft paper and tissue.
Yes, no problem! We know that you might want to send a written card along with a gift, so we’d be happy to help. Add a card to your basket and leave your message in the box during checkout and we’ll write it out in our best handwriting! You can read about our terms and conditions for personalised messages here.
Of course! Please contact us at email@example.com or 0141-337-3307 and we can explain anything further you need to know.
We don’t have that facility on the website, but if there is something in particular you are looking for then please do get in touch with us and we’ll do what we can to help.
Yes, the prices in store are identical to the prices shown online.
There is a wide range of products available online but there is a greater selection available in store. If you would like something from the shop kept aside to collect please call us on 0141 337 3307 or email us at firstname.lastname@example.org. We can keep items from the shop aside for one week.
You can read more about our Returns Policy and our step by step guide on how to return an item here. If you have any questions about our returns process, please don’t hesitate to contact us and we will be happy to help.
Personalised items, foodstuffs and earrings (for hygiene reasons) cannot be returned unless faulty.
Yes, no problem! Please bring your items and order details with you and a member of staff will be happy to help.
Refunds will be credited in the same form as the original payment type within 14 days of receipt of the returned goods.
We are based in the west end of Glasgow in an area called Broomhill and would love for you to visit us!
We are at:
317-319 Crow Road