FAQ

Delivery

How long will my order take to deliver?

Standard delivery will normally take 3-5 working days after dispatch, and first class delivery can be expected in 1-2 working days after dispatch. We will do our best to get your order to you in a timely manner, but can’t guarantee these delivery times.

How much will delivery cost?
  • For full details on delivery costs, including information on larger parcels, please see our delivery page.
How will my items be delivered?

All orders are prepared and carefully packed at our shop by our lovely staff.  Your order will be delivered by Royal Mail.

Do you deliver internationally?

No, unfortunately at this time we don’t offer international delivery.

Can I collect my order from the shop in person?

Yes, we offer a free ‘click and collect’ service if you want to pick up your items from the shop. We aim to have your order ready within 2 working days and will send an email to you when your order is ready. The shop’s address is:

Spirito
317-319 Crow Road
Broomhill
Glasgow
G11 7BU

How long do I have to pick up my order if I’m collecting it from the shop?

If you have chosen to ‘click & collect’ your order, please collect it from the shop within 7 days. If you would like to collect your items at a later date, please get in touch and we can arrange that for you.

Can you deliver to a different address to the billing address?

Yes of course – you will have the option to choose the ‘delivery address’ when placing your order (please note, just one address per order). This is ideal if you are sending a gift directly to the recipient.

What do I do if there is something wrong with my order?

If there is ever a problem with your order we will do our very best to rectify it as quickly as possible. Please do not hesitate to contact us on info@spiritogifts.com or you can call us on 0141 337 3307 and we will be there to help you.

Ordering

Do I need to make an account to place an order?

No, you can check out as a guest if you do not want to make an account.

Can I order and pay over the phone?

No, unfortunately we don’t take payment over the phone but we are happy to set aside items for up to 7 days for you to collect and pay for in person.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, MasterCard, Maestro, American Express, and PayPal payments. You don’t need a PayPal account in order to make a purchase through our website.

Can I check the progress of my order?

If you have created an account, then yes you can login to My Account and click Orders to view the status of your orders. Alternatively you can contact us at the shop and we will be happy to let you know how your order is coming along.

Can I cancel or amend my order after it’s been placed?

If you need to make any changes to your order please contact us at info@spiritogifts.com or 0141-337-3307 and we’ll do our best to help. After an order has been dispatched, we are unable to make any changes to it or cancel the order. In this case, you would need to follow our returns procedure, as detailed here.

Gift Wrap

How will my order arrive?

All orders are prepared and carefully packed at our shop by our lovely staff.  As much as possible we try to use eco-friendly packaging materials such as kraft paper and tissue.  Your order will be delivered by Royal Mail.

Are you able to write a card for me to go with my gift?

Yes, no problem! We know that you might want to send a written card along with a gift, so we’d be happy to help. Add a card to your basket and leave your message in the box during checkout and we’ll write it out in our best handwriting! You can read about our terms and conditions for personalised messages here.

Products

I have a question about a product that isn’t answered in the product description. Can you give me some more information?

Of course! Please contact us at info@spiritogifts.com or 0141-337-3307 and we can explain anything further you need to know.

Can I receive a notification when a product comes back in stock?

We don’t have that facility on the website, but if there is something in particular you are looking for then please do get in touch with us and we’ll do what we can to help.

Are the online prices the same as in store?

Yes, the prices in store are identical to the prices shown online.

Are all products in store available online?

There is a wide range of products available online but there is a greater selection available in store. If you would like something from the shop kept aside to collect please call us on 0141 337 3307 or email us at info@spiritogifts.com. We can keep items from the shop aside for one week.

Returns

How do I return an item?

You can read more about our Returns Policy and our step by step guide on how to return an item here.  If you have any questions about our returns process, please don’t hesitate to contact us and we will be happy to help.

Are there any items I can’t return/exchange?

Personalised items, foodstuffs and earrings (for hygiene reasons) cannot be returned unless faulty.

Can I return my order to the shop?

Yes, no problem! Please bring your items and order details with you and a member of staff will be happy to help.

How long will my refund take?

Refunds will be credited in the same form as the original payment type within 14 days of receipt of the returned goods.

General

Where are you located?

We are based in the west end of Glasgow in an area called Broomhill and would love for you to visit us!

We are at:
317-319 Crow Road
Broomhill
Glasgow
G11 7BU

What’s the best way to contact you?

We would love to hear from you! Please email info@spiritogifts.com or call us on 0141 337 3307.  You can also follow us on Instagram, Facebook and Twitter.

Is my personal information kept private?

Read more on our privacy policy here.